Oasis of the Seas' Guest Surveys are In!

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It’s wonderful when people tell you how great Oasis of the Seas is. It’s even better when your paying guests confirm the sentiment with their survey results. By a narrow margin over Liberty of the Seas in 2007, the overall vacation experience rating for Oasis was the highest in at least the last 12 years of Royal Caribbean maiden voyages. Our team is thrilled and rightfully so. Apart from the numerical outcome, there were nearly 1,000 Diamond Plus and Diamond members of the Crown & Anchor Society onboard plus a very large number of Platinum and Gold members as well. So the guests were rating the ship with very experienced eyes.

There was a very nice celebration last night at Richard Fain’s home with just over 100 of the key personnel who invested up to six years on the project. In addition to a number of our company’s senior leaders, we had many of the outside architects and designers as well as internal colleagues from Food & Beverage, Entertainment, Special Events, Corporate Communications, Marine Operations, Safety & Environment, Human Resources, Treasury, Sales & Marketing, Supply Chain, Guest Port Services and more. I know it’s stating the obvious, but there were bagpipers in attendance.

There is no rest for the weary. When the ship is in Port Everglades this Saturday, Richard, myself, Harri, Lisa, Bill and others will be walking Oasis from bow to stern and top to bottom, discussing all the customer feedback we have received so far, and what if anything we should do in response, either for Oasis itself or possibly for Allure. Even after it’s over, it’s not over. Such is the nature of our obsession with delivering the Wow.

In between now and then we have a full day session on the 2010 Plan and a nearly full day staff meeting of my team (known as “brand ops” from an earlier incarnation). In the middle of those two meetings, our Sales leaders (Vicki Freed and Ken Muskat) will be in New York hoping to take home the most prestigious awards in the cruise industry as voted on by the readers of Travel Weekly. I have my table tennis lesson so I’ll have to see if I can play with my fingers crossed.

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